Privacy policy

Last updated: 21 September 2026

Infinite Automation handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy applies to this website and enquiries made through it.

Information we collect

We collect information you choose to provide through enquiry forms, email, telephone and direct contact. This may include your name, email address, phone number, company, project location, project requirements and the content of your enquiry.

Our hosting and security providers may also process technical information such as IP address, browser type, device type, referring page and request logs. If you opt in to analytics, Google Analytics may process usage events such as pages visited, session timing and general device or location information. If you opt in to marketing, the Meta Pixel may send Meta (Facebook and Instagram) information about your visit, such as the pages you view, your IP address, browser and device details, and identifiers stored in cookies such as _fbp. Meta may associate this with your Meta account if you are logged in.

How information is used

We use information to answer enquiries, scope and provide requested services, maintain business records, protect the website, understand performance and support relevant project discussions. We do not sell personal information. If you opt in to marketing, we use the Meta Pixel to measure visits to this website and to reach and measure relevant audiences with our advertising on Meta's platforms. We do not use marketing cookies unless you allow them.

Cookies, analytics and marketing choices

An essential first-party cookie stores your privacy choice for 12 months. Google Analytics is disabled until you enable Optional analytics (or select Accept all). The Meta Pixel is disabled until you enable Optional marketing (or select Accept all). You can change either choice at any time using Privacy choices in the footer; withdrawing a choice reloads the page so the relevant service stops. Declining optional analytics and marketing does not limit the website's core functions.

Disclosure and service providers

Information may be handled by service providers supporting website hosting, security, form delivery and business operations. If you allow analytics, information is also processed by Google. If you allow marketing, information is also processed by Meta Platforms. Some providers may store or process information outside Australia, including in the United States. We only disclose information where reasonably necessary to provide the requested service, operate the business or comply with law.

Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Enquiry records are ordinarily reviewed for deletion 24 months after the last meaningful interaction unless they form part of an active project, contract, warranty record or legal obligation. Operational logs are retained for the provider's limited security window. Analytics retention is intended to be limited to 14 months. Information processed by Meta is retained under Meta's own policies. Information no longer required is deleted or de-identified where practicable.

Access, correction and complaints

You may request access to or correction of personal information we hold, withdraw optional consent, or raise a privacy concern by emailing info@infiniteautomation.com.au. Please include enough detail for us to identify the relevant information. We will acknowledge and investigate complaints within a reasonable period. If you are dissatisfied, you may contact the Office of the Australian Information Commissioner.